Accessibility Statement

Operator details

• Operator: PEROMA HUMAN RESOURCES SRL
• CUI: 45080395
• Trade Register No.: J2021001969330
• EUID: ROONRC.J2021001969330
• Registered office: Str. Mihail Sebastian 31 Bl. S8 Sc. 1 Ap. 27, Sector 5, Bucharest
• Postal code as provided: 05077

Statement for the content and functions published on radelivery.com

The Operator declares that radelivery.com is fully compliant with WCAG 2.2, Level AA, for the scope described in this statement. The statement is based on internal self-assessment and on the technical validation of the version available on 17 July 2026.

Public document prepared for use on the RA DELIVERY website and in the RA DELIVERY applications. Mandatory rights provided by law prevail over any contrary contractual provision.

Table of contents

• 1. Scope
• 2. Commitment
• 3. Compliance status
• 4. Non-accessible content
• 5. Alternatives
• 6. Implemented measures
• 7. Continuous improvement
• 8. Planned improvements
• 9. Compatibility
• 10. Technical specifications
• 11. Third-party content
• 12. Feedback and contact
• 13. Preparation of the statement
• 14. Review
• 15. Complaint channels

1. Scope

1.1. The statement applies to the content and functions published on the radelivery.com domain, including the public pages, the Customer account, search, the catalogue, the cart, checkout, payment, order tracking, RA DELIVERY Ultra and support.

1.2. The statement does not automatically extend to third-party sites, external pages or independent services accessed via links, which may have their own accessibility statements.

2. Commitment

2.1. RA DELIVERY aims for all persons, including persons with disabilities, to be able to perceive, understand, navigate and operate the service with autonomy, dignity and equal opportunities. Accessibility is integrated into design, development, content, testing and support.

3. Compliance status

Full compliance: radelivery.com is fully compliant with the Web Content Accessibility Guidelines WCAG 2.2, Level AA, and with the requirements applicable to e-commerce services under Law no. 232/2022.

3.2. The assessment covers the criteria of perceivability, operability, understandability and robustness, including the new WCAG 2.2 requirements relevant to focus, accessible authentication, consistent help, redundant entry and target size.

4. Non-accessible content

4.1. As at the date of this statement, no non-accessible content has been identified within the assessed scope and there are no declared derogations for non-compliance with WCAG 2.2 Level AA.

4.2. An unforeseen issue, a technical regression or new content that creates a barrier is treated as an accessibility incident and does not change the Operator's intention to maintain full compliance.

5. Alternatives

5.1. In the event of a temporary unavailability, the same information or function is offered through an equivalent accessible channel, at no additional cost. An address can be entered in text format, cart details are available on the checkout page, and support can facilitate access to information and operations.

5.2. Users can access their account, product information, orders and assistance without depending exclusively on a map, an image, a complex gesture, colour, sound or mouse interaction.

6. Implemented measures

• semantic HTML structure, headings and landmarks in a logical order;
• full keyboard navigation, without focus traps and with a visible indicator;
• programmatic names, roles, states and values for interactive controls;
• alternative texts for informative images and ignoring of decorative images;
• contrast and text resizing without loss of content or function;
• reflow and usability at magnification of up to 400% for the essential flows;
• clear error messages, identification of the field and remediation instructions;
• touch targets sized and spaced for users with reduced mobility;
• no exclusive dependence on colour, orientation, motion or sensory characteristics;
• clear language, consistent labels and help available in a predictable position.

7. Continuous improvement

7.1. Accessibility is included in the development cycle. Reusable components have acceptance criteria, major changes are reviewed before release, and regressions are tracked through automated and manual tests.

• periodic training for product, design, development, content and support;
• auditing of the authentication, search, ordering, payment and support flows;
• testing with keyboard, zoom, contrast and screen readers;
• monitoring of errors and retesting after remediation;
• immediate prioritisation of any barrier that would prevent an order or access to essential information.

8. Planned improvements

8.1. The plan is preventive in nature and aims to maintain full compliance: extending the regression tests, validating each new component, periodically checking the contrast in the available themes, testing modals at high magnification and continuously reviewing accessible names and focus indicators.

8.2. No planned improvement constitutes an acknowledgement of a current non-compliance; the objective is to prevent regressions and to adapt to the evolution of standards and assistive technologies.

9. Compatibility with browsers and assistive technologies

9.2. RA DELIVERY pursues broad compatibility and tests representative combinations. Behaviour may be influenced by extensions, old versions, local settings or defects of third-party technology, without reducing the obligation to remedy the components controlled by the Operator.

• the current versions of Chrome, Firefox, Safari and Edge;
• JAWS and NVDA on Windows;
• VoiceOver on macOS and iOS;
• TalkBack on Android;
• keyboard navigation, voice commands, zoom and the contrast settings of the system.

10. Technical specifications

10.1. Accessibility relies on HTML, CSS, JavaScript, accessible SVG, ARIA roles and attributes used only where native semantics are not sufficient, as well as on the accessibility APIs of browsers and operating systems.

11. Third-party content

11.1. Merchants may provide names, descriptions and images. RA DELIVERY applies content requirements, validations and reporting channels and requires the prompt correction of any barrier. Links to independent services are governed by the respective operators.

12. Feedback and contact

12.1. RA DELIVERY encourages the reporting of any barrier or suggestion. For a quick resolution, the message may mention the page or screen, the operation, the device, the browser and the assistive technology used; these details are voluntary.

Accessibility assistance: [email protected]

Legal and accessibility: [email protected]

Telephone: +40 737 198 466

12.5. The subject line "Accesibilitate radelivery.com" is recommended. RA DELIVERY aims to respond within no more than 14 working days and offers an accessible alternative when the technical remediation requires time.

13. Preparation of the statement

13.1. The statement was prepared on 17 July 2026 on the basis of internal self-assessment, functional tests and the technical validation of the main flows in accordance with WCAG 2.2 Level AA. No independent external audit is declared.

14. Review

14.1. The statement is reviewed at least annually and after significant changes to radelivery.com, to the legal framework or to the standards. Any confirmed issue is documented, remedied and retested.

15. Complaint channels

15.1. Contacting RA DELIVERY does not limit the user's right to lodge a complaint with ANPC (the consumer protection authority), with the authority competent for accessibility, with ANSPDCP (the national supervisory authority for the processing of personal data) when personal data are involved, or with the competent courts.

Version history

• Version: 1.0 — Date: 17 July 2026 — Description: Status declared fully compliant with WCAG 2.2 AA and a complete structure for transparency, compatibility, feedback and review.

Main normative references

The list is for information purposes and does not limit the application of other national or European Union rules relevant to the services offered through RA DELIVERY.

• Directive (EU) 2019/882 on the accessibility requirements for products and services;
• Law no. 232/2022 on the accessibility requirements applicable to products and services;
• Web Content Accessibility Guidelines WCAG 2.2, Level AA;
• EN 301 549, the requirements applicable to digital services.