Terms for Couriers and Fleets

Operator details

• Operator: PEROMA HUMAN RESOURCES SRL
• CUI: 45080395
• Trade Register No.: J2021001969330
• EUID: ROONRC.J2021001969330
• Registered office: Str. Mihail Sebastian 31 Bl. S8 Sc. 1 Ap. 27, Sector 5, Bucharest
• Postal code as provided: 05077

Preamble

Rules on access to the Platform, deliveries, safety, earnings, data and appeals

The legal status of each Courier is determined by the actual contract, the real manner of working and the law. This document governs access to technology and delivery operations, without replacing the individual contract or the obligations of a Fleet.

Public document prepared for use on the RA DELIVERY website and applications. Mandatory rights provided by law prevail over any contrary contractual provision.

Table of Contents

• 1. Scope — 12. Geolocation and data
• 2. Eligibility and documents — 13. Ratings and performance
• 3. Account and verification — 14. Safety
• 4. Vehicle and equipment — 15. Conduct
• 5. Status and relationship with the Fleet — 16. Fraud and security
• 6. Going online and offers — 17. Suspension and human review
• 7. Accepting orders — 18. Appeals
• 8. Pickup and handover — 19. Assistance and incidents
• 9. Restricted products — 20. Term and termination
• 10. Earnings and payments — 21. Contact
• 11. Cash and tips

1. Scope

1.1. These conditions apply to any person who uses the Courier application, the Fleet Portal or other RA DELIVERY interfaces for deliveries, directly or on behalf of a Fleet. The signed contract and the safety policies supplement this document.

2. Eligibility and documents

2.2. Documents must be authentic, up to date and legible. RA DELIVERY may verify the information in authorised registers and may block activation until the verification is completed.

• valid identity, age and right to work;
• contact details, domicile or residence and the required tax information;
• bank account and information for payments and legal reporting;
• driving licence, vehicle documents, insurance and authorisations where required;
• proof of the relationship with the Fleet, if the activity is carried out through it;
• training, certificates or approvals required for the type of activity.

3. Account and verification

3.1. The account is personal and may not be assigned, rented or used by another person. The Courier protects the password, the device and the codes, gives notice of any compromise and cooperates in identity verification.

3.2. Verifications may include confirmation of the documents, of the identity and of the presence of the authorised person. Any biometric method is used only if it is activated, necessary, explained separately and has an appropriate legal basis, including the alternative of a human verification where the law requires it.

4. Vehicle and equipment

4.1. The Courier uses the declared vehicle, which must be safe, maintained, insured and suitable for the delivery. The bag must be clean, thermally insulated where necessary and used so as to prevent contamination, damage or the mixing of orders.

5. Status and relationship with the Fleet

5.1. The Courier may operate directly or through a Fleet, under the conditions of the applicable contract. The Fleet is responsible for employment or collaboration, schedule, remuneration, taxation, health and safety, equipment and the obligations towards its personnel, to the extent required by law and by the contract.

5.2. No clause excludes the application of mandatory rules concerning labour, digital platforms, taxation, social protection or health and safety. The legal qualification results from the facts, not only from the name given to the contract.

6. Going online and offers

6.1. The Courier sets their availability within the limits of the applicable contract. A delivery offer may display the points, the estimated distance, the time, the category, the estimated pay and the information necessary for an informed decision.

6.2. The acceptance or refusal of offers and the effects on access to features are explained transparently. RA DELIVERY does not apply hidden penalties and does not use the acceptance rate as the sole basis for a significant decision.

7. Accepting orders

7.1. After acceptance, the Courier follows the reasonable route, the statuses and the lawful instructions, communicates delays and does not abandon the order without a safety or support-related reason.

7.2. Route estimates do not replace traffic rules. The Courier is not obliged to break the law, to drive dangerously or to deliver in conditions that create a serious and immediate risk.

8. Pickup and handover

8.1. The Courier checks the order number and the integrity of the packaging without opening sealed products. Any shortage, damage or delay at the Merchant is reported before departure.

8.2. Handover takes place at the address and to the person indicated, using the PIN code, photograph, signature, in-app confirmation or other proof displayed. The proof must respect private life and must not include unrelated persons or spaces.

9. Restricted products

9.1. For age-restricted products, the Courier checks a valid document and refuses handover if the recipient does not meet the requirement, cannot be identified or presents a situation in which the law prohibits delivery. Illegal or dangerous products are reported immediately.

10. Earnings and payments

10.1. The method of calculation, the rate, the bonuses, the adjustments, the fees and the payment schedule are those set out in the contract and in the displayed offer. The Courier may consult the history of deliveries, earnings and corrections.

10.2. A correction is based on verifiable data and may be contested. No amount is withheld for a damage or a debt without a contractual or legal basis and a sufficient explanation.

11. Cash and tips

11.1. Cash collected is held in custody and handed over or offset in accordance with the displayed flow. The Courier does not request additional payments. A tip given directly to the Courier belongs to the Courier in full, with the applicable tax treatment.

12. Geolocation and data

12.1. The exact location may be processed while the application is online and for the duration of the delivery, for offer dispatch, routing, tracking, safety, payment calculation and fraud prevention. The Client and the Merchant see only the information necessary for the active order.

12.2. Data concerning the account, the vehicle, the orders, the routes, the earnings, the communications, the incidents, the device, the ratings and the suspensions are handled in accordance with the Privacy Policy and the notice specific to Couriers.

13. Ratings and performance

13.1. Client feedback may be used for quality, training and the investigation of incidents, but does not, by itself, constitute proof of a breach. The Courier may explain the facts and contest inaccurate data.

14. Safety

• compliance with traffic rules and use of protective equipment;
• stopping the activity in the event of serious danger, accident, illness or breakdown;
• immediate reporting of accidents, threats, harassment and dangerous products;
• prohibition of handheld phone use while driving;
• compliance with hygiene and food-handling rules.

15. Conduct

15.1. The Courier treats Clients, Merchants and staff with respect. Harassment, discrimination, violence, theft, consumption of alcohol or substances during the activity, tampering with orders and the use of contact data for other purposes are prohibited.

16. Fraud and security

16.1. Simulated locations, unauthorised multiple accounts, modified software, fictitious orders, false proofs, impersonation of a person, manipulation of statuses and any attempt to obtain undue payments are prohibited.

17. Suspension and human review

17.1. Access may be suspended temporarily for an immediate risk, identity verification, fraud, safety, expired documents or repeated breaches. The Courier receives the reason, the estimated duration and the relevant documents, within the limits of the law and of the protection of other persons.

17.2. A termination or a suspension with significant impact is not decided exclusively by automated means. The Courier may request re-examination by a competent person, may present evidence and receives a reasoned decision.

18. Appeals

18.1. The appeal is submitted to [email protected] or [email protected] and includes the identification of the account, the decision, the reasons and the evidence. Exercising an appeal in good faith does not attract retaliation.

19. Assistance and incidents

19.1. For an active order, the in-app channel is used. For safety issues or emergencies, the competent public service is contacted first, then RA DELIVERY. Communications may be retained for investigation and for the defence of rights.

20. Term and termination

20.1. The term, the notice period and the consequences of termination are established in the applicable contract. Termination does not affect payments due, the obligation to hand over cash, confidentiality, data protection and ongoing investigations.

21. Contact

Couriers: [email protected]

Fleets: [email protected]

Legal: [email protected]

Version history: Version: 1.0 — Date: 17 July 2026 — Description: Consolidated conditions for Couriers and Fleets, with transparency, safety, data, earnings and human review.

Main regulatory references: Regulation (EU) 2016/679 on the protection of data; Regulation (EU) 2022/2065 on digital services, to the extent applicable; Romanian legislation on labour, taxation, health and safety, road traffic and transport; the rules on product safety and consumer protection.

The list is for information purposes and does not limit the application of other national or European Union rules relevant to the services offered through RA DELIVERY.