Terms for Partner Merchants

Operator details

• Operator: PEROMA HUMAN RESOURCES SRL
• CUI: 45080395
• Trade Register No.: J2021001969330
• EUID: ROONRC.J2021001969330
• Registered office: Str. Mihail Sebastian 31 Bl. S8 Sc. 1 Ap. 27, Sector 5, Bucharest
• Postal code as provided: 05077

Preamble

Rules on onboarding, listing, orders, safety, payments and the use of the RA DELIVERY Portal

Public document prepared for use on the RA DELIVERY website and applications. Mandatory rights provided by law prevail over any contrary contractual provision.

• The Merchant remains the seller of its products and is liable for legality, authorisations, information, prices, allergens, safety and the performance of the sales contract. RA DELIVERY provides the technological infrastructure and the commercially agreed services.

Table of contents

• 1. Scope — 12. Promotions and Ultra
• 2. Identity and verification — 13. Ranking and advertising
• 3. Relationship between the parties — 14. Reviews
• 4. Portal and security — 15. Personal data
• 5. Catalogue, prices and allergens — 16. Intellectual property
• 6. Product safety — 17. Conduct and illegal content
• 7. Orders and substitutions — 18. Suspension and appeals
• 8. Preparation and packaging — 19. Business complaints
• 9. Own delivery or via Courier — 20. Term and termination
• 10. Fees and settlements — 21. Liability
• 11. Invoicing and taxation — 22. Contact

1. Scope

1.1. These terms apply to the professional who lists, offers or sells products or services on radelivery.com and uses the Merchant Portal. The commercial offer, the enrolment form and the accepted annexes supplement this document.

2. Identity and verification

2.1. Before activation, the Merchant provides its legal name, legal form, registered office, contact details, registration number, tax identification code, bank account, representative, business locations, authorisations and the other traceability data required by law.

2.2. RA DELIVERY may verify the data in public registers, may request updated documents and may suspend the listing if the identity, the authorisations or the mandatory information cannot be validated.

3. Relationship between the parties

3.1. The Merchant acts independently, in its own name and on its own account, concludes the sales contract with the Client and is responsible for products, services, staff, authorisations, taxes and obligations towards consumers. RA DELIVERY does not acquire ownership of the products through mere intermediation.

3.2. Neither party may represent the other or assume obligations on its behalf outside the express mandate regarding collection, invoicing or operational resolution established in the contract.

4. Portal and security

4.1. Administrator and staff accounts are individual. The Merchant manages access rights, keeps credentials confidential and immediately notifies any unauthorised access.

4.2. The Portal allows the management of the schedule, menu, prices, availability, orders, times, promotions, incidents and settlements. The information entered must be accurate and up to date.

5. Catalogue, prices and allergens

5.2. The Merchant sets the prices and guarantees that promotions and discounts comply with the rules on the prior price, commercial practices and consumer information.

• the name, description and essential characteristics of the product;
• the total price in lei, VAT and the price per unit of measure where mandatory;
• packaging fees, the SGR (deposit-return system) guarantee and any cost charged separately;
• the ingredients, allergens and mandatory food information;
• age restrictions, instructions and safety warnings;
• photographs that faithfully represent the product and are not misleading.

6. Product safety

6.1. The Merchant offers only legal, safe and compliant products originating from authorised sources. For non-food products it provides the identification of the producer or importer, the warnings, markings, documents and information required by Regulation (EU) 2023/988 and sectoral legislation.

6.2. The Merchant immediately notifies RA DELIVERY of withdrawals, recalls, alerts, counterfeit products, incidents or risks and cooperates in informing Clients and the authorities.

7. Orders and substitutions

7.1. The order becomes binding upon acceptance in the Portal. The Merchant confirms without delay, prepares the correct products and updates availability in order to avoid cancellations.

7.2. An unavailable product is not invoiced. Substitution is permitted only if the Client has activated the option or expresses their consent, and the price difference is communicated and correctly reflected. No substitution may reduce the level of safety or ignore allergens or restrictions.

8. Preparation and packaging

8.1. The Merchant complies with the communicated time, temperature, hygiene, product separation, sealing and packaging suitable for transport. The packaging must prevent contamination, leaks, damage and unauthorised access.

8.2. The order is handed over only to the Courier or to the person identified through the RA DELIVERY code, number or flow. The Merchant does not include unordered materials or products that violate the law or the Platform's policy.

9. Own delivery or via Courier

9.1. If delivery is performed by RA DELIVERY, the Merchant hands over the order on time and cooperates with the Courier. If it uses its own delivery, the Merchant is responsible for the staff, route, statuses, handover, safety and the related complaints.

10. Fees and settlements

10.1. The commission, fees, promotional costs, settlement frequency, withholdings and any additional services are those set out in the accepted commercial offer. No new fee applies retroactively.

10.2. RA DELIVERY may set off amounts owed, justified refunds, chargebacks, cash not handed over and settlement errors, providing supporting records. The Merchant may dispute the statement via [email protected].

11. Invoicing and taxation

11.1. The Merchant issues the receipt or the invoice for the products and fulfils its tax obligations. A mandate for self-billing or collection on behalf of the Merchant produces effects only if it is expressly accepted and complies with the law.

12. Promotions and Ultra

12.1. Participation in campaigns, included deliveries or RA DELIVERY Ultra benefits is voluntary or results from the accepted offer. Each party's contribution, the period, eligibility, the limit and the settlement mechanism are presented before activation.

13. Ranking and advertising

13.1. The ranking may use proximity, schedule, availability, relevance, times, acceptance rate, cancellations, popularity, ratings, data quality, price and the Client's preferences. Sponsored results are clearly labelled.

14. Reviews

14.1. Reviews may be published only by Clients with a completed order. The rating may represent the average of verified evaluations from the last six months. The Merchant may not buy, simulate, condition or manipulate reviews and may report illegal or inauthentic content.

15. Personal data

15.1. The parties may be independent controllers for their own obligations and processors for the processing carried out exclusively on behalf of the other party, in accordance with the data protection annex. The Client's data is used only for the order, support, compliance and the communicated purposes.

16. Intellectual property

16.1. The Merchant grants RA DELIVERY a non-exclusive licence, for the duration of the collaboration, for the display of the name, trademarks, menu, images and information provided. The Merchant guarantees that it holds the necessary rights.

17. Conduct and illegal content

17.1. The following are prohibited: illegal, unsafe, counterfeit, discriminatory or misleading offers, products without authorisations, order manipulation, fraud, unauthorised access and abusive behaviour towards Clients, Couriers or staff.

17.2. DSA (Digital Services Act) notices are submitted to [email protected] with the exact location, a reasoned explanation, contact details and the good-faith declaration.

18. Suspension and appeals

18.1. RA DELIVERY may restrict an offer, a business location or the account for safety risk, illegality, fraud, non-payment, gravely inadequate performance or repeated violations. The measure is proportionate, reasoned and, except in emergencies, preceded by the possibility of remediation.

18.2. The Merchant may appeal free of charge at [email protected]. A significant decision is not maintained exclusively automatically without the possibility of a human review.

19. Business complaints

19.1. Complaints regarding technology, ranking, fees, settlements, suspension or access to data are sent to [email protected]. RA DELIVERY confirms receipt, analyses proportionately and communicates the reasoned solution within a reasonable time.

20. Term and termination

20.1. The term and the notice period are those set out in the commercial offer. Termination does not affect accepted orders, amounts due, tax obligations, confidentiality, data protection and pending complaints.

21. Liability

21.1. Each party is liable for its own breaches, its staff and its subcontractors. Contractual limitations do not apply to fraud, gross negligence, personal injury, breach of confidentiality or other situations in which the law prohibits limitation.

22. Contact

Merchants: [email protected]

Partnerships: [email protected]

Legal and DSA: [email protected]

Version history

• Version: 1.0 — Date: 17 July 2026 — Description: Consolidated terms for Merchants, including Ultra, GPSR, verified reviews, transparency and appeals.

Main regulatory references

The list is for information purposes and does not limit the application of other national or European Union rules relevant to the services offered through RA DELIVERY.

• Regulation (EU) 2019/1150 on platform-to-business relations;
• Regulation (EU) 2022/2065 on digital services;
• Regulation (EU) 2023/988 on general product safety;
• OUG no. 34/2014 (Government Emergency Ordinance) and Romanian legislation on consumers, food products, allergens, SGR (deposit-return system) and taxation;
• Regulation (EU) 2016/679 on data protection.