Cancellation and refunds

What you get back, in short

Our refund rules, explained simply, case by case.

Common situations

Situation	What you get
You cancel before the restaurant accepts	Full refund to your card; the status shows in your order history
You cancel after preparation has started	Food already being prepared may be non-refundable
An item is missing, wrong or damaged	Partial refund for the affected item
Your delivery is seriously late	Credit, a refund or escalation to support
You paid cash on delivery	The refund is reconciled separately; you can follow it in the order history

Fresh products have their own rules, shown at checkout.

Refunded only if the seal is intact or the item is wrong.

Cancel free of charge until preparation begins.

Request a refund straight from the order or through a ticket.

Operator: PEROMA HUMAN RESOURCES SRL
CUI: 45080395
Trade Registry No.: J2021001969330
Registered office: Str. Mihail Sebastian 31, Bl. S8, Sc. 1, Ap. 27, Sector 5, Bucharest