DSA and Transparency Statement

Operator details

• Operator: PEROMA HUMAN RESOURCES SRL
• CUI: 45080395
• Trade Register No.: J2021001969330
• EUID: ROONRC.J2021001969330
• Registered office: Str. Mihail Sebastian 31 Bl. S8 Sc. 1 Ap. 27, Sector 5, Bucharest
• Postal code as provided: 05077

Public information regarding Regulation (EU) 2022/2065 and the active recipients metric

The RA DELIVERY metric uses the same legal definition applicable to all online platforms: active recipients in the European Union, monthly values and the average of the last six months. Figures of other platforms are not adopted.

Public document prepared for use on the RA DELIVERY website and applications. Mandatory rights provided by law prevail over any contrary contractual provision.

Table of contents

• 1. Purpose and service — 11. Out-of-court settlement
• 2. Provider — 12. Traders and safety
• 3. Contact point for authorities — 13. Recommendations and advertising
• 4. Contact point for recipients — 14. Protection of minors
• 5. Notice and action — 15. Transparency reporting
• 6. Illegal content — 16. Article 24(2) metric
• 7. Mandatory elements — 17. Methodology
• 8. Review of notices — 18. Data protection
• 9. Statement of reasons — 19. Updates and contact
• 10. Internal complaint

1. Purpose and service

1.1. RA DELIVERY operates radelivery.com, a marketplace and a technology service for ordering and delivery. The platform may host offers of Merchants, reviews and other information provided by recipients of the service.

1.2. PEROMA HUMAN RESOURCES SRL applies the DSA obligations corresponding to the function and size of the service and voluntarily maintains notice, statement-of-reasons and appeal mechanisms even where an exemption for small or micro enterprises is relevant.

2. Provider

• Element: Name — Information: PEROMA HUMAN RESOURCES SRL
• Element: CUI (tax identification code) — Information: 45080395
• Element: Trade Register No. — Information: J2021001969330
• Element: EUID — Information: ROONRC.J2021001969330
• Element: Registered office — Information: Str. Mihail Sebastian 31, Bl. S8, Sc. 1, Ap. 27, Sectorul 5, București, 05077
• Element: Domain — Information: radelivery.com
• Element: State of establishment — Information: Romania

3. Contact point for authorities

DSA e-mail: [email protected]

3.2. Official communications must identify the authority, the legal basis, the subject matter, the contact details and, where applicable, the deadline and the confidentiality requirements. The accepted languages are Romanian and English.

4. Contact point for recipients

Reports and complaints: [email protected]

Operational support: [email protected]

4.3. For fast routing, the subject line "DSA - raportare" (DSA - report) or "DSA - contestație" (DSA - complaint) is recommended.

5. Notice and action mechanism

5.1. Any person or entity, including an authority or a rights holder, may report an offer, a product, a service, a review or other allegedly illegal information through the function available next to the content or via [email protected].

6. Illegal content

• unsafe, counterfeit or stolen products, or products marketed without authorisation;
• fraud, phishing, false identities, deceptive schemes and review manipulation;
• infringement of copyright, trademarks, designs, patents or trade secrets;
• breaches of data protection, unlawful disclosure or harassment;
• terrorist content, incitement to violence or hatred, exploitation, trafficking and child sexual abuse;
• breaches of information, safety, age-restriction or consumer-protection obligations.

7. Elements of the notice

• 1. a sufficiently substantiated explanation of why the information is considered illegal;
• 2. the exact location, including the page address and the identifier of the offer, order or review;
• 3. the name and e-mail address of the reporter, subject to the exceptions provided by law;
• 4. a good-faith statement that the information is accurate and complete;
• 5. documents, photographs or other relevant evidence, limited to what is necessary.

8. Review of notices

8.1. RA DELIVERY confirms receipt electronically, reviews diligently, objectively and proportionately, and avoids arbitrary decisions. A sufficiently precise notice may give rise to actual knowledge within the meaning of the DSA.

8.2. Measures may include requesting information, limiting visibility, removal, halting the sale, cancelling the order, suspending payments, a warning, suspension of the account or referral to the authorities.

9. Statement of reasons

9.1. Where the DSA so requires, the affected person receives an explanation of the measure, the facts, the legal or contractual basis, the duration, the scope, the use of automated means and the avenues of appeal. The reporter's personal data are not disclosed without a legal basis.

10. Internal complaint

10.1. A free-of-charge complaint may be filed within six months at [email protected]. It is reviewed by qualified staff, as distinct from exclusively automated resolution, and the decision is reasoned.

11. Out-of-court dispute settlement

11.1. Eligible recipients may choose a certified out-of-court dispute settlement body under the DSA and may bring the matter before the competent courts. RA DELIVERY cooperates in good faith, without limiting the rights of consumers or of professionals.

12. Traders and product safety

12.1. Before listing, RA DELIVERY collects and verifies to a reasonable extent the Merchant's identity, register entry, tax code, address, contact details, payment account and self-certification. The platform enables identification of the seller and the reporting of unsafe products.

13. Recommendations and advertising

13.1. The main ranking parameters include proximity, opening hours, availability, relevance, time, price, fees, popularity, rating and performance. Sponsored results are labelled, and the identity of the advertising beneficiary is available where the law so requires.

14. Protection of minors

14.1. Ordering accounts are intended for persons aged at least 18. RA DELIVERY does not intentionally use profiling of minors for advertising and applies checks for age-restricted products.

15. Transparency reporting

15.1. RA DELIVERY keeps records of notices, types of illegality, measures, complaints and the use of automated tools. Public reports and submissions to the DSA database are made in the applicable format and at the applicable interval, with anonymisation of personal data.

16. Active recipients metric - Article 24(2)

Published metric: For the period 17 January 2026 - 16 July 2026, the monthly average of active recipients of the RA DELIVERY service in the European Union was lower than 45,000,000.

• Methodological element: Reference period — Applied value: 17 January 2026 - 16 July 2026
• Methodological element: Geographic scope — Applied value: recipients located in the European Union
• Methodological element: Monthly unit — Applied value: unique recipient who interacted with the service in a given month, authenticated or unauthenticated where they can reasonably be identified
• Methodological element: Calculation — Applied value: arithmetic mean of the six monthly values
• Methodological element: Data cleaning — Applied value: reasonable exclusion of bots, automated access and obvious duplicates
• Methodological element: Public result — Applied value: lower than 45,000,000
• Methodological element: Next review — Applied value: no later than 17 January 2027

17. Methodology and comparability

17.1. The definition of the metric follows Article 24(2) of the DSA and the European Commission's guidance: recipients of the service are counted, not only registered accounts, and the publication is updated at least once every six months where the obligation is applicable.

17.2. The methodology is comparable with that required of all online platforms, but the RA DELIVERY figure comes exclusively from the data of its own service. The below-threshold indicator does not constitute an official designation and does not prevent authorities from requesting additional information.

18. Data protection

18.1. The data of reporters and of affected persons are minimised, accessible only to authorised staff and retained for as long as necessary for DSA obligations, investigations and the defence of rights. Anonymous reports are accepted in the cases provided by law.

19. Updates and contact

DSA contact point: [email protected]

Website: https://radelivery.com/

19.3. The statement is reviewed at each half-yearly update of the metric and whenever the service, the methodology, the contact point or the legal framework changes materially.

Version history — Version: 1.0 — Date: 17 July 2026 — Description: Consolidated version with complete methodology and public metric for the six-month period.

Main normative references:

The list is for information purposes and does not limit the application of other national or European Union rules relevant to the services offered through RA DELIVERY.

• Regulation (EU) 2022/2065 on a Single Market for Digital Services, in particular Articles 11, 12, 14, 16, 17, 20, 21, 24 and 30-32;
• the European Commission's guidance on the identification and counting of active recipients of the service;
• Regulation (EU) 2016/679 on data protection.